Eazy Delivery Refund Policy

Last Updated: 24-October-2024 12:28 PM GMT +4

At Eazy Delivery, we strive to provide excellent service and ensure that your food and delivery experience meets your expectations. However, we understand that issues can arise. Please read our refund policy carefully to understand the conditions under which refunds may be processed.

1. No Refunds for Delivered Items

• Once an item has been delivered and the delivery is marked as completed, no refunds will be made. We consider the transaction final upon delivery.

2. Damaged or Broken Items

• Any claims regarding items being damaged, broken, or incorrect must be reported before the delivery is marked as completed.
• Once the delivery status has been marked as completed, no claims can be made for items reported as broken, damaged, or incorrect.

3. Refund Eligibility

• Refunds are only eligible for issues such as non-delivery or if an incorrect order has been delivered.
• Refund requests are subject to approval and will be reviewed on a case-by-case basis. All refund requests will undergo an investigation to determine eligibility.

4. Investigation Process

• In the event that you request a refund, our support team will conduct an investigation. This process may involve:
  • Verifying order details.
  • Communicating with the delivery partner and restaurant.
  • Reviewing any evidence provided (photos, communication records, etc.).
• Based on the findings of the investigation, we will either approve or deny the refund request.

5. Refund Timeline

• If a refund is approved, it may take up to 7-10 business days for the refunded amount to appear in your account, depending on your payment method.

6. Contact Us

If you have any questions or need to initiate a refund request, please contact our support team:

• Email: support@eazydelivery.com